Contact us

Sales, Comments and Complaints 

Our Customer Care team is on-hand from 10am to 7pm, Monday to Sunday, to deal with any enquiries you may have about our products and services. Our team will also be happy to direct any customer feedback or complaints to the relevant branch or check the status of an existing order.

Please note, our Customer Care team is not able to take payment for orders over the telephone. 

020 7851 1795
[email protected]

Baking Help 

The exact science of baking means that things don’t always go to plan in the kitchen, even our expert bakers have their fair share of caketastrophes!
Unfortunately, we can’t answer individual baking questions, but we have created an online baking information resource to help address our home bakers’ most frequently asked queries.

Remember, practice makes perfect. Happy baking!


Think you’ve got what it takes to become a Hummingbird Baker or Front of House Team Member? Please see our careers page, or send your CV and a covering letter to:

[email protected]

Press Office 

For all media, sponsorship and charity related enquiries, please get in touch with our Press Office team. Please note, not all sponsorship enquiries will be responded to individually due to the high volume we receive.

[email protected]


For all promotional, event, advertising and marketing enquiries, please get in touch with our Marketing team. 

[email protected]

Head Office 

For all other enquiries including franchise sales, accounts and supplier related enquiries, please contact our Head Office team.

[email protected] 

The Hummingbird Bakery

31 Lovat Lane

3rd Floor



Please note that customer comments or complaints should not be directed to our Head Office team as this will slow down your enquiry. Please direct all comments or complaints to [email protected].